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Ordered gift card on Dec 17 for christmas and it never came in the mail. Emailed customer service several times and didn't hear back, so I called.

The first time I called, the rep said they'd send over an e-voucher immediately after hanging up. The voucher never came. Emailed several more times, but again did not hear back (yes, the correct email). Called again, this time they emailed me a voucher.

Then i sent it to gift recipient and the code DIDN'T WORK... Emailed customer service, but I haven't heard back. Lost $45!

Embarrassed and also shocked ! They spend so much on advertising this *** and I get spammed by their promotion emails but are they even functioning?!?!

Product or Service Mentioned: Book Of The Month Club Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $45.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Jan 29.
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